You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it can no longer be canceled. In such cases, you may return the item(s) upon delivery following our standard return policy.
To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend checking your order status in your account dashboard before requesting cancellation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase (receipt or order confirmation).
Certain items are exempt from being returned, including perishable goods, personalized/customized products, and items marked as final sale. Please inspect your shipment upon arrival and contact us immediately if any items are damaged or defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is a result of our mistake. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after discounts.
Depending on your payment provider, it may take additional time for the refund to appear in your account after we process it. Some financial institutions may require up to 10 business days to post the transaction to your statement.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Contact your payment provider as there may be a delay in processing before the refund is posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases, refunds may be delayed due to bank processing times or incorrect account information provided during checkout.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Address: 18713 Shilstone Way, Edmond, OK
Email: [email protected]
Phone: +1 610 252 2139
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. For faster service, please include your order number in all communications regarding returns or refunds.
