At SoleHype, we take pride in delivering premium footwear to elevate your wardrobe. Our team carefully processes each order to ensure your stylish loafers, casual flats, or winter-ready boots arrive in perfect condition. All orders are packed with protective materials and dispatched from our fulfillment center within 1-2 business days after payment confirmation. Whether you're seeking everyday comfort or seasonal footwear, we prioritize both quality and timely delivery.

Processing typically takes 1-2 business days (excluding weekends/holidays). Delivery duration varies by destination: domestic shipments usually arrive within 3-7 business days, while international orders may require 10-20 business days. Note that extreme weather conditions or high-demand periods (e.g., holiday seasons) may occasionally extend these estimates. For time-sensitive purchases, we recommend placing orders earlier than needed.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

All costs are calculated at checkout. Seasonal promotions may occasionally include expedited shipping options.

We currently ship to most countries across North America, Europe, and select Asian/Australian regions. Some restrictions apply to remote areas or territories with complex import regulations. During checkout, our system will automatically verify your address eligibility. For inquiries about specific locations not listed, please contact [email protected] before placing your order.

Once your order ships, you'll receive a confirmation email containing:

- A unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery window

For consolidated shipments, some items may show separate tracking details. If you haven't received tracking information within 3 business days, check your spam folder or contact our support team.

While delivery delays are rare, they may occur due to customs inspections, incorrect addresses, or carrier disruptions. If your package hasn't arrived within 5 business days after the estimated delivery date, please:

1. Verify your tracking information for updates
2. Contact your local post office with the tracking number
3. Email [email protected] with your order details

We'll initiate a carrier investigation and provide replacement options if necessary.

International customers are responsible for any customs fees, taxes, or import duties imposed by their country. These charges vary by location and are determined during customs clearance. We declare all packages at full value and cannot mark items as "gifts" to avoid fees. For accurate estimates, consult your local customs office before ordering. Note that delayed releases at customs don't qualify as shipping delays under our policy.